1. Overview

At Zeistia, your satisfaction is our priority. We stand behind the quality of our curated luxury items and offer a 14-day return window with free return shipping on all eligible items.

2. Return Eligibility

You may return your item within 14 calendar days of receiving your order, provided that:

  • The item is unused, unworn, and in original condition
  • All original tags, packaging, and authenticity cards (if applicable) are included
  • The item is not marked as a final sale

❌ Non-Returnable Items:

  • Sale or discounted items
  • Items without original packaging or tags
  • Personalized or custom orders

3. How to Initiate a Return

To request a return:

  1. Email support@zeistia.us with:
    • Your order number
    • The item(s) you’d like to return
    • Reason for return (optional but helpful)
  2. Our team will review and send a prepaid return label (FedEx, UPS, or DHL) within 24–48 hours.
  3. Pack your item securely and drop it off at any authorized carrier location.

4. Return Shipping

✅ Return shipping is 100% free
✅ You do not need to pay anything at drop-off
✅ Use the prepaid label we provide to ensure proper tracking and coverage

5. Refunds

Once your return is received and inspected, you’ll receive an email confirming your refund approval.

💰 Refund Process:

  • Processing time: 5–7 business days
  • Refund issued to: Original payment method
  • Currencies: USD only
  • Includes product cost, taxes, and fees (if applicable)
  • Excludes non-refundable items

Please allow time for your bank or card issuer to reflect the credit.

6. Exchanges

We currently do not offer direct exchanges. To replace an item, please:

  • Return the original item
  • Place a new order for the preferred size, style, or product

7. Damaged or Incorrect Orders

If your item arrives damaged, defective, or not what you ordered:

  • Contact us immediately at support@zeistia.us
  • Include a clear photo of the item and packaging
  • We’ll prioritize a replacement or issue a full refund at no cost to you

8. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank or credit account again
  2. Contact your bank or card provider
  3. If you still need help, reach us at support@zeistia.us

9. Legal Rights

This policy is compliant with:

  • GDPR (European Union)
  • CCPA & CPRA (California, USA)
    You have the right to request, delete, or correct your purchase history and personal data at any time. Contact us to exercise these rights.

10. Contact Us

📩 Email: support@zeistia.us
📍 Location: San Jose, California, United States