Billing Terms & Conditions
1. Accepted Payment Methods
At Zeistia, we accept the following secure payment options:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Venmo
All payments are processed in USD only.
2. Secure Checkout
Our checkout is powered by WooCommerce and adheres to PCI DSS (Payment Card Industry Data Security Standard) compliance. This means your payment details are encrypted and never stored on our servers.
We use industry-standard SSL encryption and fraud detection tools to ensure your transaction is 100% secure.
3. Order Confirmation & Billing
Once an order is placed:
- You’ll receive an order confirmation email with your order summary and payment receipt
- Orders typically process within 2–3 business days (Mon–Fri)
- Payment is charged at the time of purchase
4. Billing Currency
All product prices, shipping costs, and taxes are charged in United States Dollars (USD). Your financial institution may charge currency conversion or international transaction fees if you’re outside the U.S.
5. Failed or Declined Transactions
If your payment is declined:
- Double-check your card details
- Try an alternate method
- Contact your card issuer
- If the issue persists, email us at support@zeistia.us
6. Sales Tax
Applicable taxes are calculated and added at checkout based on your shipping location, in accordance with U.S. tax law.
7. Fraud Prevention
Zeistia reserves the right to:
- Request ID verification for suspicious or high-value orders
- Cancel any order suspected of fraud or misuse
- Report fraudulent activity to appropriate authorities
8. Refunds & Adjustments
Refunds are processed via the original payment method within 5–7 business days after approval.
Read our Refund & Return Policy for complete details.
9. Dispute Resolution
If you notice unauthorized or incorrect billing charges:
- Contact us immediately at support@zeistia.us
- We will investigate and respond within 2 business days
- If unresolved, you may initiate a formal dispute with your card issuer
10. Contact Us
For any billing-related inquiries, contact:
📩 Email: support@zeistia.us
📍 Zeistia, San Jose, California, USA