1. Shipping Overview

At Zeistia, we offer free shipping worldwide — no minimum spend required.

We partner exclusively with trusted global carriers to ensure fast and secure delivery, including:

  • FedEx
  • UPS
  • DHL

2. Processing Time

  • All orders are processed within 2–3 business days (Monday–Friday)
  • Processing includes order verification, quality checks, and packaging
  • You’ll receive an email confirmation with tracking details once your order ships

Please note: Orders placed on weekends or U.S. holidays will be processed the next business day.

3. Estimated Delivery Time

  • Standard Worldwide Delivery: 5–6 business days (Monday–Friday)
  • Delivery times may vary slightly depending on your country or local customs procedures

4. Shipping Costs

✅ All orders ship FREE — no hidden fees, ever.
There are no charges for standard shipping regardless of destination.

5. Tracking Information

You will receive a shipping confirmation email containing your:

  • Order summary
  • Tracking number
  • Estimated delivery window

Track your order directly via the carrier’s website (FedEx, UPS, or DHL) or through your Zeistia account (if applicable).

6. Customs & Import Duties

International orders may be subject to:

  • Local VAT, import duties, or customs fees upon arrival
  • These charges are determined by your local government and are not included in our prices

Zeistia is not responsible for delays or additional fees caused by customs clearance procedures.

7. Lost, Delayed, or Stolen Packages

If your package is:

  • Delayed: Please allow an additional 1–2 business days before contacting us
  • Lost or stolen: Email us at support@zeistia.us — we’ll open a carrier investigation and help resolve the issue

8. Delivery Issues

Please ensure your shipping address is accurate when checking out.
We are not responsible for:

  • Missed deliveries due to incorrect or incomplete addresses
  • Packages marked “Delivered” by the carrier but not received

In such cases, we will assist you in filing a claim with the shipping carrier.

9. Contact Us

For any questions regarding shipping or delivery:
📩 Email: support@zeistia.us
📍 Zeistia, San Jose, California, USA