🛍️ Ordering & Products

Q: Are your products authentic?

A: Yes. We only sell 100% authentic luxury goods sourced from trusted suppliers and verified distributors.

Q: Do I need an account to place an order?

A: No, but creating an account allows for faster checkout and easy order tracking.

Q: Can I cancel or change my order after placing it?

A: You can cancel or modify your order within 2 hours of purchase by emailing support@zeistia.us.

🚚 Shipping & Delivery

Q: Do you ship worldwide?

A: Yes — we ship worldwide for free via FedEx, UPS, or DHL.

Q: How long does shipping take?

A: Orders are processed in 2–3 business days and delivered in 5–6 business days.

Q: Will I get tracking information?

A: Yes, tracking is emailed to you once your order ships.

Q: Do you charge for shipping?

A: No — all shipping is 100% free, worldwide.

💳 Payment & Billing

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, Amex, Discover, PayPal, and Venmo. All payments are in USD.

Q: Is your checkout secure?

A: Yes, our checkout is SSL-encrypted and PCI DSS–compliant via WooCommerce.

Q: Will I be charged taxes or customs fees?

A: You may be responsible for local duties or VAT if applicable in your country.

🔁 Returns & Refunds

Q: What is your return policy?

A: You can return eligible items within 14 days. Sale items are final and non-returnable.

Q: Do I have to pay for return shipping?

A: No — we cover all return shipping costs.

Q: How do I request a return?

A: Email us at support@zeistia.us with your order number. We’ll send you a prepaid return label.

Q: How long do refunds take?

A: Approved refunds are processed within 5–7 business days to your original payment method.

👩‍💻 Support & Contact

Q: How can I contact customer support?

A: Email us anytime at support@zeistia.us — we usually respond within 24 hours (Mon–Fri).

Q: Where is Zeistia located?

A: We’re based in San Jose, California, USA. We’re an online-only boutique — no physical storefront.

❓ Still have a question?

We’re happy to help!
📩 Reach out anytime at: support@zeistia.us